Telecom

Ticketing

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Solution for managing customer inquiries, technical issues and service requests. It offers a streamlined workflow from ticket creation to resolution, ensuring timely response and resolution for all customer queries. With customizable ticket categories, priority levels, and automated notifications, it enables efficient tracking and management of tickets.

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Automatic ticket creation from mailboxes

Tickets are automatically created and assigned to the relevant responsibles.

  • Automatic ticket creation
  • Multiple mailboxes
  • Automatic ticket assignment to responsibles and customers
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Categories and priorities

Configure the ticket categorization and prioritization as per your custom process, or use the general, pre-defined ones.

  • Ticket categories
  • Ticket prioritization
  • Tasks for departments from tickets
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Canned replies

Create the perfect answer for cases you find often in, and save that for further use.

  • Canned replies
  • Custom signatures