Customer relationship management
Unleash the full potential of your telecom business with our cutting-edge CRM software. Experience the power of personalized customer interactions and seamless communication. Our CRM solution empowers telecom providers to deliver exceptional customer experiences at every touchpoint. Effectively manage customer relationships, streamline sales processes, and enhance customer support.
Personalized offers
Manage personalized enterprise or government/public sector offers (SI/SKI for Denmark) in the system, including special pricing for customers or products. Thousands of lines can be imported in the system with complex network configurations. These projects also require reports and guarantees for speed and reliability before delivery, which the system does automatically. The system also needs to follow specific security practices.
- Personalized government or enterprise offers
- Special pricing structure
- Automatic connectivity and reliability tests as part of Ready for Service
- Security practices
Sales
Register successful or unsuccessful sales with location and products to be delivered, period etc. You can configure rules and levels for financial approval when financial calculation fails. In case of complex build to order requests by the customer, there is a pre-sales phase where engineering can provide a solution and convert to sales offer or mark it as non viable.
- Standard and complex build-to-order solutions for customers
- Pre-sales flow in case engineering needs to develop a solution
- Templates created by technical for the sales people
Configurable approval flows
Completely configurable approval flows from financial and technical departments before the sales offer moves forward to the next phases. Built in liquidity and viability status.
- Configurable approval flows
- Liquidity
- Multiple level of approvals and escalations
- Technical approval
Potential customers
All current and potential customers are synchronized from a central registrar, including related data, such as addresses, owners, historical changes etc. This protects BOSS from dirty and incomplete information entered by the users - all possible customers are already in the system, ready to be used and linked to offers.
- All potential and current customers synchronized from a central registrar
- Prevents incomplete and dirty data
All in a single solution
Pre-sales, sales, quoting, ordering delivery and billing are all part of the same solution, using the same models. Moreover, operation modules, if included, also use and enrich the same models. Data from anywhere can be interlinked. This naturally speeds up the process and reduces time wasted due to alignment between departments.
- Interlinked data in the same solution
- Naturally speed up the process